Wholesaler — incoming orders by email
AI AutomationCustomers send orders in the body of emails or as PDFs, each in a different format. Staff have to read every document and retype the data into the ERP.
An automated workflow reads each message and attachment, extracts items and quantities, checks them against the product catalog, and prepares the ERP entry.
Connection to the shared mailbox, validation rules defined with the sales team, ERP interface, unclear cases routed to a human queue.
No more retyping every order: staff just check and confirm the data. Ambiguous cases still go to a person, with every field already filled in.
Document understanding + ERP integration, running on EU infrastructure.